Patient Rights at Burjeel Hospital
  • To be informed patient and families about the care and services of the healthcare organization and how to access those services
  • To be informed of an alternative source of care and services if care and services are not available at the facility
  • To have considerate and respectful care consistent with the patient’s personal values and beliefs and to have access to spiritual & religious support
  • To have care that is respectful of privacy
  • To have valuables and personal belongings safeguarded during an emergency situation according to the safety and security policy
  • To be protected from any type of assault
  • To receive appropriate protection and services if they are a vulnerable child, disabled individual, and / or elderly
  • To have all patients’ information kept confidential and protected from loss or misuse.
  • To be entitled to information on their medical condition, conveyed in a way they can understand. This information shall include, except in emergencies and where applicable:
    • Treatment options (including surgery process)
    • Known outcome
    • Known risks of treatment 
    • Known risks and consequences of non-treatment
    • Estimated hospital bill
    • Plan for continuity of care after discharge
    • The names of the healthcare professionals responsible for treatment
  • To refuse or discontinue treatment against the doctor's advice, to the extent permitted by law, patient may do so after signing a form to request discharge against medical advice that has explained the consequences of such decision
  • To have adequate assessment and management of pain
  • To be informed of the complaint process, conflicts, and difference of opinions about patient care and the right to participate in these processes related to concerns about the treatment or care
  • To give general consent for treatment and have the general scope and limits of this consent fully explained.
  • To give the patient a respectful and compassionate care at the end of life.
  • Patient has the right to a second opinion without compromising their care within or outside the organization.
  • Patients and families are informed about their right to participate in care decision to the extent they wish.
  • To be informed about patients’ rights and responsibilities in a manner and language they can understand
  • To receive relevant, current and understandable information concerning the drugs.
Patient’s Responsibilities at Burjeel Hospital:
  • To bring their insurance card with you when you attend a healthcare facility
  • To follow with the rules and regulations of the health care facility
  • To follow the treatment plan outlined by the health care professional
  • To ask any questions if they are not clear about any aspect of their health care provided
  • To consider the rights and responsibilities of other patients and health care professionals
  • Treat all staff, other patients and visitors with due respect and courtesy.
  • To give accurate information about personal details, medical history, medication received and history of allergies or sensitivity to medicines
  • To face the outcomes of their own actions if they decide not to follow any advice, instructions and/or treatment plan and recommendations
  • To safeguard their belongings whilst receiving any health care treatment
  • To keep appointments and inform staff if they are unable to attend so that the time can be used by other patients
  • To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility