Our Emergency Department provides the initial evaluation, diagnosis, minor trauma, treatment and disposition of every guest that requires emergency care for acute medical, pediatric services, surgical, or psychiatric conditions, 24 hours a day.  Our state-of- the-art emergency facility is equipped with advanced technology and staffed with experienced emergency physicians and nurses.

Our aim is to provide emergency care that meets the highest professional standards in the world.

Emergency Contact Numbers: 
 
  • Ambulance Services:  800-2875335 or Charge Nurse ER:  055 100 8630.
  • Event Medical Services:  Staffing, Ambulance and First Aid Clinic Provision:  056 414 0015
  • Air Ambulance Transfers (Medevac) and or Patient Escort Services Provision:  056 414 0015
 

Triage

After the preliminary sign up, the triage team will assess the acuity level of the guest’s condition. We will attend to guests depending on the level of urgency (and not according to time of arrival). Priority will be given to guests with serious injuries and illnesses.

If you have been asked to wait, please notify the triage nurse of any change in the guest’s condition.

Acuity levels

Level Time to be seen with Example
Immediate Immediately (0 minutes) Cardiac Arrest, Critical Injury and Unresponsive Guest, Anaphylactic Shock
Very urgent Within 15 minutes Chest Pain, Stroke, Pelvic and Femur Fracture, Seizure
Urgent Within 30 minutes High–grade Fever, Acute Abdominal Pain, Wounds requiring Surgery
Less Urgent Within 60 minutes Ankle sprain, Urinary Tract Infection
Non Urgent Within 120 minutes Common Cold, Prescription Refill

*It will always be our effort to reduce the waiting time.

Registration

We have an ongoing registration the time the guest is in triage. Please note that the registration will not delay the management of guests that fall under the levels 1 & 2.

Treatment

After registration and triage the guest will be taken based on his or her acuity level, either to the fast track clinic, observation or resuscitation area. 

Investigations

The emergency physician may prescribe investigations that might be time-consuming and elaborate. In such a scenario your patience and cooperation is key to administer the right measures.

The reputation of a hospital is built on the quality of medical care provided. Hence, stringent standards are in place to recruit world-class medical professionals. Our panel of highly qualified doctors have trained extensively in leading hospitals around the world and possess internationally recognized degrees from Europe, USA and other continents. Combined with state-of-the-art technology, the team delivers exemplary care and treatment following the highest international standards and protocols.

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